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Find out all you need to know about our policies in our handy FAQ list…

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Making a Claim

If you find yourself in the unfortunate position of having to claim on your insurance policy, we will strive to provide you with the best quality claims service. Your insurer will take you through the process as smoothly as possible, keeping you informed every step of the way.

Claims Department

0344 800 3693
Lines are open 24 hours, 7 days a week.

Please call our claims line immediately in the event of a claim and have the following information available. From there, the Claims Department will gather all the information required to process your claim.

  • Your insurance details (e.g your policy number/car registration number)
  • Your location
  • What has happened?
  • How much damage is there to your vehicle?
  • Were there any passengers?
  • Was a third party involved? If so, have you swapped details?
  • How much damage is there to the third party's vehicle?
  • Were there any witnesses to the incident? If so, do you have their details?
  • Were the police called? If so, do you have the crime reference number?

Once Onequote Direct have taken all the relevant information, your claim will be passed over to your insurer to process.