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Find out all you need to know about our policies in our handy FAQ list…

Send us your documents

Submitting documents and information to us that we have requested is easy. You can do this in one of the following ways:

  • Scan and upload the documents using the document upload form below,
  • Email the documents to us at docs@onequotedirect.co.uk, or
  • Send a photocopy of the documents in the post to Customer Services, Onequote Direct, Europa House, Midland Way, Thornbury, BS35 2JX

If you are unsure as to what information to provide us with then please refer back to our FAQ's page under 'No Claims Bonus' .

Providing proof of your No Claims Bonus (NCB)

If the registration number of the vehicle on the proof of NCB is different to the vehicle we have on your insurance policy, e.g. you have moved address or if there is a period of time for which you have not had any insurance cover in place, please explain why in the additional comments section below.

Document upload form

Step 1: Firstly, scan or take a picture with your digital camera or camera phone and save your documents to a folder on your PC, Mobile, Laptop or Tablet. Please make sure that the image is clear so that we can read the information.

Step 2: Enter your Customer Reference Number.

Step 3: Upload your documents by selecting the browse button and navigating to the location where you have saved your documents to select them. You will have to do this for each document in turn.

Step 4: Click to submit your documents and you're done.

Once you have supplied your documents you do not need to take any action until you hear from us. We will be in touch within five working days.

Send us your documents
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You'll find your Client Reference Number on the right hand side of your policy documentation e.g. L123456






To enable us to action your query more efficiently, please ensure you enter the same email address that you provided when taking out your policy.