Changing/Cancelling Your Policy

It is essential that you notify us of any changes to your circumstances or if you change your car, as soon as possible. Failure to do so could invalidate your insurance and result in any claim not being paid. You can update your policy anytime using the Customer Portal. If you use the Customer Portal, the administration fee you pay will be cheaper. See a full breakdown of our fees.

Please note: changes to your policy will incur an administration fee of up to £50. Your premium may also be adjusted.

During the cooling–off period

You have a 14 day cooling off period during which you are able to cancel your policy. If you cancel during the cooling off period you will be charged for the time you have held your policy, assuming there has been no incident, plus a charge of up to £25 which covers our administration with the insurer. Any optional extras will be refunded in full, providing no claims have been made.

If cover hasn't started, you will be entitled to a full refund of the premium you have paid, less our administration charge of up to £25.

After the cooling–off period

If you are cancelling outside of the 14 day cooling off period you will be charged for the time you have held your policy according to the insurer terms found in your policy booklet, again assuming there is no incident, plus an administration charge of up to £50. Our charges are in addition to any charge imposed by your insurer. There is an additional £25 fee if the policy has come from a Price comparison Site.

Please note, any optional extra cover that runs alongside your policy will also be cancelled with no refund provided. To cancel your policy, please click here. Otherwise, please contact us before cancelling to discuss your refund. For more information on cancelling your policy, please refer to our Terms of Business.